Here is what I received from WMATA as a response to my previous email and post:
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Thank you for your e-mail letting us know your views about our policy regarding SmarTrip Card customers now being required to have sufficient fare on their cards to exit the rail system. We appreciate your taking the time to contact us about this matter.
The decision to discontinue allowing card holders to carry over a negative balance was made for the purpose of creating equity between paper fare card users and the SmarTrip card user.
I hope this helps and if you have any additional comments or concerns please contact us again. Thank you.
Sincerely,
Michael Carrington
Consumer Representative
WMATA's Office of Customer Relations
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LAME. LAME. LAME.
SmarTrips aren't the same as paper cards. I paid money to purchase a SmarTrip card. My card is much faster and easier to process through the turnstyles.
Not to mention, I have seen SO many people who don't have exit fare be waived through with paper cards but those of us with SmarTrips have to take a negative hit. WMATA needs to start looking at where they are bleeding money.
1. Free bus fares. So many people get on with no money or SmarTrip card and are waived on.
2. Free Metro train fares. Again, I see a handful of people everyday in the 30 seconds it takes me to go through turnstyles just being waived through. I'm not sure why but I'm pretty sure even school-age children, the disabled, and random joes have to all pay a fare of some sort.
3. Months and months of escalator maintenance. Now, I may not be an escalator repair lady, BUT I am pretty sure that two people, working eight hour days are capable of doing this job in less than 2-3 months. That totals out to be 640-720 paid hours, and I'm sure their skilled labor does not come cheap. I may be a teacher now but I used to work in a factory with my dad during my college summers and saw lots of maintenance on machines much more intricate and larger than an escalator. It never took months. In fact, it took only days, maybe a week at most.
There is much more, but my Wednesday morning brain is failing me. That being said, I severely dislike WMATA. Severely.
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